There is a vacuum in the bag (pancaking)

• Trapping air inside the pouch can help. Before applying the pouch, apply a filter cover and once the release liner is removed, blow into the pouch to insert a pocket of air. Finally, apply the pouch. Placing a cotton-wool ball or scrunched-up tissue into the pouch can also work to trap the air. 

• If you are using a one-piece closed pouch and the above doesn’t help, consider trying a two-piece appliance, or an open pouch, and de-vaccuum it through the coupling or open outlet on a regular basis, for example every time you pass urine.

• Using braces or high-waisted trousers can also help reduce pressure.

For additional support and advice concerning leakage, please visit the Coloplast Care site